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Old 12-21-2010, 03:09 AM   #6
jashsu
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jashsu doesn't litterjashsu doesn't litter
 
Posts: 67
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Join Date: Nov 2006
Device: PRS-500, PRS-600, PRS-650, Oasis 2
Quote:
Originally Posted by lack View Post
@jashsu: thanks but I hope I would never resort to that. Not while my warranty haven't expired.
I've never returned anything in Japan before, but if you have a grace period to return/exchange the product to the store then I would definitely go that route first.

On the other hand if it becomes a matter of sending it to Sony to repair, then I would seriously consider trying simple fixes first. For most low value consumer electronics, RMA departments tend to set up a rotating refurbish pool, where they take in your defective product and immediately send out a refurb. They can then triage your item over time and add it to the refurb pool if it is repairable/restorable.
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