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Old 02-13-2018, 03:53 PM   #3
Calenorn
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Posts: 542
Karma: 2608399
Join Date: May 2013
Device: NST, Kobo Mini
Quote:
Originally Posted by sososimps View Post
I've been having this trouble for a while with my Nook Glowlight Plus. I create shelves, but then they disappear. If I try to create a new shelf using the name of one of my missing shelves, eg 'favourites', it says "duplicate shelf- a shelf with this name already exists ". That is despite my Nook currently saying I have 0 shelves.

I've tried shutting down, and even wiping/ restoring it, but can't fix the problem. Any solutions gratefully received.
This is my experience with the Glowlight 3:

Shelves holding only side-loaded books disappear when the NOOK is ejected from being plugged into the PC or when the NOOK is powered off and back on again.

Shelves holding books downloaded from B&N survive, but any side-loaded books are dropped from them.

Before replacing a disappeared shelf with another of the same name I have to sync the device (press the circle arrows at the top of the library page). This requires the wifi to be on. After the sync the new shelf with the old name can be created.

My side-loaded epubs are on the NOOK drive in My Files - Books. Perhaps saving them in a different place would solve this problem; I haven't had time to try.

Barnes and Noble customer service has been less than helpful.
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