MobileRead Forums - View Single Post - Kindle Screen Issues and Customer Service

cbeth · 08-10-2010, 03:50 AM

I just plugged my Kindle 2 into my laptop to add a book and when I unplugged it (correctly) the screen became very dark with white lines running through it. I've restarted it and charged it, and it's only gotten worse. I can't get it to reset to factory defaults. At this point, I'm assuming the screen is broken.

I've read that people have had this or a similar problem and Amazon just sent them a replacement Kindle. I have the screensaver hack installed, and it was dropped once. Will Amazon be able to tell, and if they can, will they not send me a new Kindle? Does anyone have any experience with this?

Thanks in advance. This is really stressing me out!

08-10-2010, 03:50 AM	#1
cbeth Junior Member Posts: 4 Karma: 10 Join Date: Aug 2010 Device: Kindle 2	Kindle Screen Issues and Customer Service I just plugged my Kindle 2 into my laptop to add a book and when I unplugged it (correctly) the screen became very dark with white lines running through it. I've restarted it and charged it, and it's only gotten worse. I can't get it to reset to factory defaults. At this point, I'm assuming the screen is broken. I've read that people have had this or a similar problem and Amazon just sent them a replacement Kindle. I have the screensaver hack installed, and it was dropped once. Will Amazon be able to tell, and if they can, will they not send me a new Kindle? Does anyone have any experience with this? Thanks in advance. This is really stressing me out!