My mother's would do a factory reset every time she used it. It was a real pain to set it up every time for her. Mine, on the other hand, didn't have that problem. They were both purchased at the same time. But, the last time I set it up there was an major update. She phones me today to tell me that she has had no factory resets for over a week since she started to use it again. So, knock on wood, I hope the last update fixed the problem.
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