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if the customer did not misused the item he wouldnt risk a lot of money at all and there are insurences for cases like this.
but this is not the point. i can understand you exactly but this not an excuse how the things went for fokus.
if i would be in this position and would know, that i used my m92 only for stuff i bought it for and knowbody damaged the device, i would feel ripped of and wouldnt accept the ridicolous answer from Booxtor.
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