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These guys are crooks, theives, and a**holes, and you should take them to small claims court, and sue them for the maximum amount allowable by law. Have her keep her receipt.
Also, go to the Attorney General's Office in the state of Florida and file a compliant.
After-the-fact comment: She should never have bought it from that store, and all red flags should have been gusting in the wind, unfurled, and waving like crazy!
Don
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