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nursedude · 07-08-2010, 07:26 AM

can make a bad experience with a product/service a lot better. Likewise, poor customer service take a good product/service and spoil the experience of using/owning it.

Example: Before migrating to HD cable I owned a TiVo PVR. A great product and service made even better by wonderful customer service. When I called to cancel my subscription with them I was talking to a lady in the southern US who was so nice that I felt bad giving up the service. I compare that to my cable co and when I have problems with them I dread calling their support lines as it's usually a horrendous experience.

Kobo customer service and their posters here like Sameer and Michael go a long way to providing most of us with answers to questions. Just my $0.02.

07-08-2010, 07:26 AM	#14
nursedude Zealot Posts: 131 Karma: 17102 Join Date: May 2010 Location: Ontario, Canada Device: Kobo (Original), KT, iPad 1, iPhone 4S, iPad 3rd gen	Good customer service can make a bad experience with a product/service a lot better. Likewise, poor customer service take a good product/service and spoil the experience of using/owning it. Example: Before migrating to HD cable I owned a TiVo PVR. A great product and service made even better by wonderful customer service. When I called to cancel my subscription with them I was talking to a lady in the southern US who was so nice that I felt bad giving up the service. I compare that to my cable co and when I have problems with them I dread calling their support lines as it's usually a horrendous experience. Kobo customer service and their posters here like Sameer and Michael go a long way to providing most of us with answers to questions. Just my $0.02.