Quote:
Originally Posted by Turt99
Weirdest post ever.
You have had 3 messed up Kobo's and state that you believe the one you have will break so you'll just get the colour you want then. Yet you still think its a good product?
You give them Kudos for releasing a firmware 2 months after release as if that is a good thing. Microsoft and Sony Playstation are 2 examples I can think of that had a patch ready to be installed on release day.
I like the Kobo, I just find your reasoning odd.
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Not even a little bit odd. The customer's experience when they contact the company is statistically way, way, way more important than the quality of the product itself. The fact that Turt99 felt valued, and was treated promptly with courtesy and respect will go a long way towards making them happy.
There's lots of companies that make stellar, top-notch products that many people won't go anywhere near because the minute that you do need to contact the company you know it's going to be an agonizing, frustrating experience in poor service.