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I talked to about three levels of service people at Sony yesterday. The hard reset does not work. I try that and I still get the main menu from where I can do nothing. :-( Sony has said that I need to send it in for repair/replace. That was fine when they thought I lived in the US (even though I originally called Sony Canada). Apparently Canada doesn't have the $99 repair/replace program that the US has when the ereader is out of warranty. The repair charges here are just too high to take a chance with. I will keep trying to get this hard reset to work. I am convinced it would help if I could get that to work. Thanks for everyone's suggestions. I think I tried all of them................Jackie
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