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This extra currency exchange charge by credit card companies have been a personal pet peeve for years. I see it a lot living in Canada purchasing from the US... I would guess the opposite is more rare due to the sizes of the respective markets. I'd check again with the credit card company... Maybe a different customer service agent. Vendors charge your card using their native currency. The credit card company then makes the conversion to your currency when they process it and adds the service charge.
I have no problem with stores dealing with actual paper charging a small fee because it is an extra hassle for them, but I have a hard time seeing the need to do this with instant, computerized electronic transactions.
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