Quote:
Originally Posted by MrBig
It's been 3 days since the update and my Kobo is still absolutely useless. Support has not yet been a help at all.
To recap, my problem is this:
Kobo no longer connects over USB
All of my books were deleted
It will not enter upgrade mode
It will go to sleep, but as soon as it tries to power off it locks up and requires a reset
Factory reset did nothing
It is outside my return period at the store of purchase
It would be really great if we could get it working again before tomorrow, as my job requires me to occupy myself for several hours a day sometimes and reading is what I usually do.
Thanks,
Giancarlo
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Hi Giancarlo,
I'm sorry, I thought someone was already helping you. Let's try this.
To fix this short of getting you an SD card upgrade, you can try the following:
1. Download the newest version of the desktop application (this version allows us to force another upgrade).
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http://download.kobobooks.com/desktop/0/KoboSetup.exe (For PC)
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http://download.kobobooks.com/desktop/0/KoboSetup.dmg (For mac)
2. Try to get the device in upgrade mode by using MENU + CENTER DPAD + RESET (using a paperclip). Hard to do and you may have to try several times. (looks like you should put it to sleep first for it to 'lock up' and use that to your advantage to initiate upgrade mode in this manner). Upgrade mode = blank screen + red light.
3. Install the newly downloaded app and from the library view press CTRL + SHIFT + U to force the upgrade wizard to come up again.
4. skip through to step 5 (step 1 will redownload the firmware, let it do this).
5. Follow the steps to re-upgrade the device.
Let me know how that goes. I will be in and out, so best to email me with the results, which I'll get on my mobile:
shasan at kobobooks dot com
Thanks so much for your patience, sorry it's taken so long.