Quote:
Originally Posted by clintbradford
>> ... There is no incentive for the "brick and mortar" stores to help you ...
I do not understand. Today, I was merely a consumer, looking for a product that the retail stores advertised as being in stock "on July 2." This has nothing to do with borders.com ....
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The point is that the stores have no control over when those items come into stock because it was launched through borders.com, and that the stores don't care about the e readers or when they come in because they don't make money off them.
I am just saying that when it comes to e readers you are probably not going to get good service from a Borders store, and until the managers can meet sales goals from e book sales, they are not going to place priority on being knowledgeable about the e readers with their staff.
Their product knowledge and your subsequent satisfaction as a customer have everything to do with borders.com when it comes to e readers.