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Absolutely ridiculous...
I too get as far as the device being in upgrade mode, then plug it back into my computer. I get a popup saying to install a new driver device, when I do that, the F drive goes away and the software doesn't detect the device being plugged in. I've been on the phone with Kobo three times and no one knows what to do. The last woman said it's a problem with my computer and that there was nothing they could do to help. One woman told me to reset the device, which I did, then re-sync it with the desktop app, and that once that was done I'd have the new firmware...well she was wrong. I'm stuck where I am with no way of upgrading, unless I take it to Chapters next week to do it. The one guy did say that if I did that I'd get a $10 gift card, which is a nice gesture, but it would still be nice to be able to do it myself.
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