Norton Antivirus
I had to turn off Norton Anti-virus to have the self extracting file to run.
Once that was done everything worked well.
Make sure you do not turn off or unplug your Kobo until told to do so....it can take quite awhile for the firmware to be flashed. I didn`t time it but it seemed like 5 minutes and I thought it was hung.
I left it and finally the message came up that it was completed.
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