Quote:
Originally Posted by al3ph
No refund here either, and they don`t seem to respond to emails at service@barnesandnoble.com, or the help emailer on their website. bunch of idiots. |
Too true. I have spent over an hour in total after three calls to what they seem to think is a "customer service" line.
I was promised a call back within 24 hours, and after 48 called them back only to be told that there was nothing they could do and that I should raise it with PayPal...after I explained to them that I already had and no refund had been initiated for the price of the device against my account.
I used the email-form|null to warn them that I will have to raise it as a dispute if they don't get back to me today - I'm just glad I used PayPal and have a relatively easy, if slow, way to get my money back. Personally I hope the PayPal fees they get charged for a dispute are extortionate.