Quote:
Originally Posted by SameerH
What do you see on the ereader at this point?
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SameerH; sorry not to have replied but was both passing info onto Jordan and openning a support ticket.
The screen on the Kobo is as it should be for an update; purple light and blank screen. I think you can tell it IS in update mode by the prompt from Windows to install a USB device driver; if the unit was not in update mode I believe it would still be returning the regular USB class ID to Windows; not the upgrade one.
The issue though appears to be the device driver not installing. In Device Mananger there is an entry for "Other Devices" /
SEC S3C24X0A SMDK B/D with an yellow exclamation mark.
Selecting the device gives
Code:
The drivers for this device are not installed. (Code 28)
The system cannot find the file specified.
Windows EventVwr gives the following in the System Log:
Code:
Driver Management concluded the process to install driver FileRepository\sec_s3c24x0a_smdk_bd.inf_4815e60c\sec_s3c24x0a_smdk_bd.inf for Device Instance ID USB\VID_5345&PID_1234\5&1239C560&0&3 with the following status: 2.
or in full mode
Code:
- System
- Provider
[ Name] Microsoft-Windows-User-PnP
[ Guid] {eea178e3-e9d4-41ca-bb56-cede1a476629}
EventID 20001
Version 0
Level 4
Task 0
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2010-07-02T02:33:53.046Z
EventRecordID 104412
Correlation
- Execution
[ ProcessID] 44000
[ ThreadID] 40516
Channel System
Computer PETERS-PC
- Security
[ UserID] S-1-5-18
- UserData
- InstallDeviceID
DriverName FileRepository\sec_s3c24x0a_smdk_bd.inf_4815e60c\sec_s3c24x0a_smdk_bd.inf
DriverVersion 1.1.14.0
DriverProvider Kobo
DeviceInstanceID USB\VID_5345&PID_1234\5&1239C560&0&3
SetupClass {F8D21821-6061-421F-9CFE-76013D14F7EF}
RebootOption false
UpgradeDevice false
IsDriverOEM true
InstallStatus 2
DriverDescription SEC S3C24X0A SMDK B/D