Quote:
Originally Posted by HarryT
I'm afraid that's an absolutely classic picture of a broken substrate. The crack in the screen substrate is the diagonal line running down to the left, opposite the "<" mark on the left side of the case. This is not a warranty repair - it'll need a new screen.
Sorry to be the bearer of bad news.
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thanks for looking
well rebooting has made no difference
the thing is, I did nothing so I would expect them to replace under warranty
if they didn't I would be very annoyed
also, if they didn't, I wouldn't get another one. If the screen is so fragile it would smash whilst inside an expensive nook hard cover, then its far too delicate for me
I am in UK, so will give to someone going to NY next week to take back to the BN store in NY I bought it from