[usualsuspect]

I am from Australia and I have had the same issues with the Nook wifi. I ordered it and then received the emails saying that it had been shipped. Then I got the email saying it had been cancelled with the money refunded. Then another email saying it was shipped!.

I checked my credit card the next day and yes there was a refund but only for the nook itself and not for shipping. Which means they still owe me $15 aus. I then checked my paypal account and there are numerous transactions including a full refund transaction and then a new transaction for a nook without shipping and then a subsequent refund without shipping.

Fair enough they made a mistake but there should only be 1 shipping email, 1 cancellation email and 1 refund for the full amount. Not numerous emails saying it has been shipped and then extra transactions for another nook without shipping.

Also for the emails that say that "Your order has been shipped" in the subject field, check the body of the email and you will find it says: "Your order is all packed and ready to ship" this is rather misleading. I expected better service from a billion dollar company.

Also I checked my "order status" on the Barnes and Noble website and it doesn't say that the transaction has been cancelled it says shipping status: Shipped on: June 23, 2010.