Quote:
Originally Posted by rhadin
Robert,
I have considered buying an Astak device (and have been waiting to see the 9-inch model) but I am also very reluctant to buy one. When I bought my Sony, I had 30 days to return it if it wasn't what I wanted. Amazon offers a 30-day return policy; B&N offers a 15-day return policy.
When I asked you about Astak's return policy because I would have to buy it sight unseen, your response was only if the unit is defective, in which case it will be replaced. There is no option to return a device that simply isn't satisfactory even though there is no way to go to a local store and check it out.
Consequently, although I may consider an Astak device, the reality is that it is highly unlikely that I will order one absent the ability to return it because it doesn't meet my needs. It is impossible to tell how a device feels when held and used until it is held and used, but with Astak, it is then too late.
|
Dear rhadin and all:
I have never really known that Astak had a Return Policy. Everybody that buys an Astak device seems to almost instantly fall in love with it. It is lite, fast, easy, powerful, full-featured and full-formatted! So, return for money back has not been a problem!
We DO, however, have a return policy and it is a good one: you have 14 days from the day of receiving the unit to call us and get an RMA number to send it back and get your money back. Allowing sometimes our International customers do not receive the unit for a week after we mail it... this becomes more like 21 days or so after we ship. So, it is a generous policy!
Rhadin: I apologize for NOT knowing about this sooner! Yes, I should have known. It is just that it never really came up. To me it seems almost impossible anyone would want to return it. You get SO much more with the Astak, including the free magnetic-clasp crush-resistant case and free earbuds and USB cable and AC charger and wrist leash and a screwdriver. The case is likely the equal of $49-$59 cases the others sell you. I bet most people are pleasantly SURPRISED when they open the box with the device.
So, please blame the mistake on me. It is not my only mistake ever. I just really believe in my product and how good it is! I do owe you a heartfelt apology!
