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Old 06-29-2010, 11:30 AM   #287
GeoffC
Chocolate Grasshopper ...
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Posts: 27,599
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Join Date: Mar 2008
Location: Scotland
Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
Quote:
Originally Posted by jenshale View Post
I purchased 30-40 books via Fictionwise for Stanza. My iPhone died so I needed to go back and re-download all of the books. When I go into my bookshelf from Stanza, it is completely empty. I have been able to trick the program into downloading into Stanza by going through eReader and adding the additional website to download from. However, there are still some books that I am not able to download due to a territory issue. All of my books were purchased in the United States (actually all in California) and I am accessing my books from the same place. Do you happen to know if refunds are being issued for books purchased and accessed in United States that we can no longer access? Thanks again for your help!

a question you'll have to pass onto the store .... although they may say you've downloaded it once and they have a 'rider' in their T&C that states that there is no guarantee they will retain the books in bookshelf (though all mine remain their - even those I can no longer access).
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