Quote:
Originally Posted by DawnFalcon
I'd point out that you're often better giving a refund and having someone walk away clean than having a disgruntled ex-customers stuck with your product.
(Admittedly more an issue in games because of price and how it kicks-starts the second hand cycle there, but still)
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You're absolutely right. It's actually better for your marketing too when you can say "satisfaction guaranteed or your money back!" People feel become less risk-averse because much of it has been removed.