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franklekens:
From reading this thread, it sounds as if you tried an upgrade (which is when you use the upper wing button). I'd recommend you try the hard reset, which is the one with the LOWER wing button.
Same steps apply:
[*Warning* - This process WILL take your reader back to "fresh out of the box" basics, so be sure to back up your device. It won't (shouldn't) affect your SD card - but I removed mine prior to hard resetting...just in case.]
- Ensure PB360 is plugged in (whether to PC or electric power - but active so you can manipulate the buttons)
- Ensure the PB360 is turned off
- Simultaneously press and hold the middle button (the one with the silver around it) and the LOWER wing button (it's the lower when the buttons are on the right hand side)
- While still holding the two buttons, press and release the "power" button on the top
- Once you see some text, you can release the two buttons
- If I remember correctly, the device will ask you to select "enter" to continue - press the middle button again
The PB360 will reformat everything back to factory. This process will take about 10 minutes.
Then, you just have to put everything back the way you had it when you first took it out of the box.
I don't know if this'll fix your problem - but it'd sure be worth a try, yeah?
Good luck.
Marilyn
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