Well, transactions with Sony Support seem inconsistent from looking at other threads in the forum, and I can only speak from my own experience. My PRS-600 is working great, not a single scratch, clean and without blemish. Only problem was that it is red... but small issue. The "REFURBISHED" sticker behind is the only indication of its condition. Did not ask about replacing with a new unit, so you will need to find out.
Ebook reader prices are coming down, and it may be prudent to wait a little if you can afford to. Just my $0.02.
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