Originally Posted by wildchild06241
Back in December when I got my Kindle2I I downloaded a screen saver hack and some font hacks. Now I can not update the software to the new versions. I do not remember where I got the hacks and Amazon will not help me remove them. A Reset to Factory defaults does not override the hack. Does anyone know how I will ever be able to update my kindle? Is there a all hack removal tool or something of that sort?
I had a similar problem with my Kindle DX, but had good luck with the Amazon Kindle Technical team who assisted me in finding the uninstall program. Since I bought this Kindle used and had reset to factory presets, I had no idea of what screensaver was used and made my updating impossible. They suggested that it was a program called SSDX. I did a search on the internet and found both the program an the uninstall for it. I followed their instructions for the uninstall, and viola the update 2.52 was then successfully loaded. Since the program I mentioned is apparently only for the DX, you might have to do a search for all SS for the Kindle. If there are more than one, try the uninstalls in sequence until you find one that fixes the problem. Hope this helps. Aloha, Burky