Mom's kobo was doing that thing where you load new books on and they don't show up. They are there on the hard drive of the Kobo but it won't detect them. I thought this would be simple to fix. I looked at forum posts here and tried everything---deleting the SQL database and letting it reset, restoring to factory defaults, the works. Nothing. I spoke to Kobo tech and the only suggestion they had was to only ever use the Kobo desktop and ADE and try re-loading it with ADE---not drag and drop, not Calibre, only real, legitimate ADE. I am waiting for it to download now. They said it will be exchange-able if this doesn't work.
Mom left it with me, she wanted to drive home before it got dark. I see her next on Friday and would really like to be able to give it back to her, restored. She did not seem too concerned or upset about the situation, but I am very upset. This Kobo was my big retirement gift to her and I feel a bit defective as a daughter for mucking it up somehow. She says that's silly and it's fine and not to worry, but I am just sitting here feeling really awful right now
The Kobo people have been good to me, very forthcoming with help and information and letting me have a sneak peek to review. But I have tried to be as honest as possible in my reporting, good and bad, on the subject. I do still feel like this is a device with potential, and if you only want to purchase from their store, you'd be fine. Implementing books from other sources is a hot mess though, and I am just especially disappointed since this was a gift for someone special and now it's all ruined.
Yeah, they'll replace it or fix it. I just really want to get it working again because right now I am feeling like the worst daughter in the world. Help!