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Joyce,
I suggest as a starting point you go to the tab Paragraph and click on the pilcrow (the backwards P). This will make all the hidden formatting visible. You may have something going on at the space you want to close that can't be minimized due to formatting. How many spaces should be there? Is there something there that shouldn't be or should be that isn't?
The "easy" solution is to remove all formatting and start over. It's fairly painless in Word, probably take less time than you've already devoted to solving the mystery.
Robin
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