MobileRead Forums - View Single Post - PRS-600 Screen Washed Out

doog_smith · 06-21-2010, 01:59 PM

I recently bought a refurbished PRS-300. It experienced sun fade. I called Sony and spoke to two operators for about twenty minutes total. I explained the issue. They confirmed the problem and promised to ship a replacement unit. I received the replacement unit on the next business day (I called on Friday and got it on Monday). It works great. I was fairly pleased with the company's response (notwithstanding the annoyance of the lack of quality testing/vetting).

06-21-2010, 01:59 PM	#119
doog_smith Junior Member Posts: 6 Karma: 100 Join Date: Nov 2009 Device: Sony PRS-300	Good experience with Sony I recently bought a refurbished PRS-300. It experienced sun fade. I called Sony and spoke to two operators for about twenty minutes total. I explained the issue. They confirmed the problem and promised to ship a replacement unit. I received the replacement unit on the next business day (I called on Friday and got it on Monday). It works great. I was fairly pleased with the company's response (notwithstanding the annoyance of the lack of quality testing/vetting).