I went through similar issues when researching to buy a reader for my 82 y.o. MIL last Christmas. In the end, we got her a Kindle 2 because the Nooks weren't available yet, she was already familiar with Amazon and she wouldn't have to fiddle with her computer to get books. She is also about 3,000 miles away from me, so I wouldn't be able to help her with it.
So far, she claims she's really happy with it and has read 20+ books
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