Quote:
Originally Posted by rhadin
It's not Sony, its the publisher of the ebook. Sony is no more responsible for the errors than Barnes & Noble is for errors in pbooks that you buy at their stores. Unlike Amazon who converts ebook files to its own formats and thus can introduce errors, the files Sony sells are publisher provided.
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If I buy something from COSTCO, books included, and I find them to be substandard, I return them to COSTCO. When I buy books from Sony, there is no recourse.
If you are a reseller, it is your responsibility to ensure you are selling a quality product.
I have now been waiting over a month for Sony to respond to my first complaint.
My latest problem with a Sony download is text size. The book is The Traitor by Stephen Coonts, the text is so small, even when I maximize the size, it is still difficult to read. So far Sony's only suggestion is to redownload it, which I have done, but it is still no better.