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Old 06-18-2010, 02:55 AM   #4
HarryT
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Posts: 85,556
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Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
That's an absolutely classic picture of a broken screen substrate. It is caused by a physical break in the thin glass layer that lies under the outer screen. I'm afraid it's not covered by warranty. What Sony have told you is absolutely correct.
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