Quote:
Originally Posted by MeganJoan
I may be wrong, so I hope someone will correct me if I am, but does the font issue arise with other purchased books? I was of the understanding that it was only books downloaded from free sources (legally or otherwise) that were having this problem.
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I have encountered the issue with library books, which would be a primary source of books for my technically challenged mother.
Frankly, we know the people we would have to support with this device better than anyone else on this board. If it was a matter of writing down the instructions for my mother, that would be fine. However even I find that each time I attempt to do anything with the Kobo connected to the computer the method is never quite the same. Sometimes the sync is successful, sometimes it isn't. Sometimes the search for a book in the desktop software returns the appropriate match, sometimes it doesn't. Yet I can go to the Kobo website and find the book. Sometimes a sync clears my bookmark in the book I'm reading, sometimes it doesn't. With no go to page feature, it's frustrating. Sometimes the light goes on when charging, sometimes it doesn't. Sometimes the font in a Kobo epub isn't scalable but if I download the mobile edition, all is well and good. That's just an example of more than a few "either/or" "if x, then follow y" situations. Just the fact that the Kobo software can't be better integrated with ADE (Sony is much better in this regard) or at least Kobo provide some instructions that ADE will need to be used in addition to the Kobo software complicates the situation. Kobo suggests that as long as you use their software all is well and good but that is incorrect since they do tout being able to read library books on the device. It's one of the reasons I purchased it and it was not me imagining the feature to be available.
I have been using ADE, Kindle and B&N desktop software since last fall when I was considering an eReader. Kobo's is the least intuitive and least robust of all of them.
I can get around these situations because of my technical experience and the fact I found this board. My mother is not going to contact customer support for any of those situations, nor should she really have to when all we really want is an option for her to read new books without adding them to her sagging bookshelves.
I do love my Kobo. I don't seem to be having any of the battery issues others have. However, I bought the unit to avoid dealing with any potential Nook issues, which is unsupported in Canada. I often wonder if I made the right choice, since I am dealing with Kobo issues.