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Yes, kdittyr, i live in Canada... Quebec City... I don't think the Kobo i already available for the USA but it was supposed to be released in mid June... I believe on the 19... if i'm not mistaken.... but since they're having so many problems with the product, my bet is that they are gonna try and resolve the issues through a firmware, maybe, and then have it released in the US...
Also, I gotta say that every contact I had with customers services was flawless... it was a matter of hours too... I sent them 3 emails... got an answer the very same day...
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