Thread: Kobo exchange
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Old 06-16-2010, 10:07 PM   #8
Mememememe
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Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.Mememememe knows the square root of minus one.
 
Posts: 98
Karma: 7542
Join Date: May 2010
Device: Kobo
Quote:
Originally Posted by SensualPoet View Post
I had an issue with a Kobo book purchase. I wrote to the support e-mail and had a response back within a few hours. The response directly answered my question and had a follow-up. We exchanged another email, again within a few hours. Kobo provided an explanation and a resolution. I wrote back and complimented them on been very direct in their responses.

I had a very good customer experience with Kobo support.
I don't buy it. Everyone else is waiting a week or more to get a response from their customer support via email, and you got a response in a few hours? I call BS.
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