[gribbs]

Hi,

This is my first post and I hope someone can help.

I bought my ereader in December and it has been working fine. About 4 weeks ago I was reading from my ereader in bed. When I tried to turn it off it wouldn't and the screen display distorted and had thin white lines horizontally across the middle of the screen, like a bar code. The power light was flashing yellow and I couldn't turn it off o access anything on the ereader.

As it is under guarantee I sent it to Sony Central Service in Bridgend who sent me a bill for £216.82 saying that there was physical damage which isn't covered under the guarantee. To cut a long story short I disputed the physical damage and was put through to Sony customer service who investigated. They contacted me today to say they had received a photo of the damage from Bridgend and 'that the only way these lines can appear on a screen is following physical damage'.

I have attached the photo that Bridgend sent which shows the screen, can anyone help please?

I need to get back to Sony in the next few days, either way I'm still going to have to pay £27.50 for a refusal to repair!

Have you heard of this happening before? Is Sony correct, that this only happens following physical damage? I know that nothing happened to the ereader, if I had damaged it I would have just claimed on my house insurance, that's what I have insurance for.

Many thanks
gribbs