Good afternoon,
I have been reading this forum for some time and have been enjoying the conversations immensely. So thank you all for such great information (like learning that Calibre exists). I just thought I would share my KOBO/Chapters experience. Please feel free to ignore from here on if you would like.
I have had my kobo since May 1,2010. I have always had some trouble with it. I would only be able to load 2-3 books at a time and only onto a SC card. Processing was slow as well. I made do with it in hopes of the firmware update.
Yesterday when I went to turn it on it froze on the main KOBO screen and remained there. I tried charging (I knew it was fully charged but what the) tried multiple paperclips to the back while pushing off buttons etc.
I emailed Kobo support and still have received no reply at this time. I phoned this am and got a nice support person who told me to return it for a new one at chapters as there was nothing she could do to help me. I told her I did not have the receipt any more but did have my credit card statement. She said that was fine to take in with me.
So off to Chapters I go at lunch today. The great people there gave me an immediate exchange for a new one (and it was new not used!
) and had no problem with lack of receipt.
So now with this new KOBO I realize just how bad my old when was. This machine uploaded my 56 ebooks off my SD card in no time at all and works great.
Kristen
Thunder Bay, ON, Canada