Trouble with my device
Hello everybody, I am new in this forum and I need help with my reader.
Today I was reading perfectly for a while and then I stopped reading and put my device into my bag. Just a few minutes later I took my reader again and the screen was showing the same sign as if it were charging. In fact, at the bottom of the screen I saw the "USB connected" message. I don't know what has happened, I tried to reset it, but the same screen is showing. Now I am charging it on my laptop and the red light indicating it is charging is on, but if I stop charging and disconnect the device from the laptop it still shows "USB connected". what can I do? Can anyone help me, please?
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