Quote:
Originally Posted by A_J_Lath
Hiya. In answer to you question, the chances are that it's not actually the author's fault (speaking as a Smashwords author myself). You see, smashwords publishes a formatting guide, which the author has to follow as closesly as possible; after that, it goes through an automated process which checks the manuscript for errors. If no errors are reported, then the author no doubt feels entitled to think that the manuscript is fine - and in most cases, it is. So the problem is definitely one regarding the vetting/conversion software that Smashwords uses.
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If this is related to Smashwords own software they're shooting themselves in the foot. This is sad because it's the author that gets affected in the end.
If this is related to .mobi and Kindle I would download the book after it has been uploaded and check it in KindleForPC for any problems. If you thereafter can confirm that Smashwords software isn't doing the job I would make a complaint and ask them to get it fixed.