Sorry it didn't go so well. I've heard it's usually worth trying with a few different SD cards.
The Cool-ER firmware does check which sort of EB600 it is (eb600e or eb600em) and then uses a different firmware image depending on that. It's a shame that they're not giving you a copy of the firmware - after I had my Cool-ER freeze up on the first day of a holiday (the first version of the firmware) I've always kept a copy to hand on the SD card in case I need to re-flash on the go.
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