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Unfortunately, Sony is lousy with PDF, and probably won't fix it anytime soon.
Though, don't blame sony specifically. Almost all e-readers are bad with PDF...
PDF is made for 1-size screens, and reflow of PDFs suck. Adobe Reader itself fails to reflow documents a lot of the time.
Try PDFs on your wife's kindle, and you'll probably experience the same poor problems. It's not sony, it's the PDF. A lousy format for e-readers, and e-readers treat it as such.
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