Quote:
Originally Posted by gingercat
How did you do it - the last I read said that New Zealand wasn't supported. And in fact I can't use the online Sony update request forms because they don't allow our ZIP codes
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OK: how to get your PRS-500 upgraded:
1) Examine this website and take the appropriate phone number from there:
https://www.sonystyle.com/webapp/wcs...2&N=4294953907 - hint: 866-962-7669;
2) Ring that number - it is a US toll-free phone number, so you can use Skype to ring them for free;
3) Request the firmware upgrade, give your details (check repeatedly to make sure they got it right - they still have my surname wrong!), volunteer vocally to pay the cost of shipping it to the US;
4) They'll give you an address to ship it to in Laredo, Texas in the US and a job number;
5) Entrust your PRS-500 to NZ Post assuming they're still in business as we speak;
6) ????
7) PROFIT!
Here is the beginning of my tale - they're a bit better at handling international calls now!
https://www.mobileread.com/forums/showthread.php?t=62348