Originally Posted by Mememememe
Personally, I'm a little tired of people who say "I'm happy with Kobo so the rest of you should shut up."
This isn't a Kobo PR page and many, many people are having legitimate problems with the device. This is the sort of place where those problems should be discussed. And if there are people who think it is so flawed that they want to recommend that others stay away, this is exactly the sort of place where they should express that opinion.
It's not the fault of the posters that there are so many negative opinions; it's the fault of Kobo for rushing a product to market without doing adequate testing. They're effectively using US as their product testers so that we can identify all the problems and allow them to make changes for the U.S. market. It's actually offensive that they've treated their consumers this way.
Plus, their customer service has been absolutely horrible -- they've invited public criticism.
There are people who are happy with Kobo, and that's fine. Their opinions should also be heard. I was also very happy with the parts of my Kobo that worked. But it would be unfair to potential buyers for me to muzzle myself so that the Happy Gang doesn't have to read negative comments.
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