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I had to do a similar kind of thing after, as you also experienced, lots of letters back and forth with Kobo. I had downloaded four books on four different occasions using Adobe Books. Three of them were just fine but the fourth, wouldn't change font size and remained teeny tiny. So, I also had to delete the book from Adobe, go into Kobo, update library, plug in Kobo, and Sync. Now, all is well. I haven't found instructions to be very clear.
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