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I had a positive experience Kobo support via phone today. I bought a book last night and despite just about pulling my hair out I couldn't get the font size to adjust. The print was too small to read. I would have uninstalled the book on the Kobo(coming with firmware) but that wasn't an option. She walked through a fix when I was on the phone which didn't work but on getting off the phone I followed the fix and it worked.
I think it would be helpful if Kobo had trouble shooting and solutions on their desk top. It's the first glitch of any consequence in nearly 6 weeks.
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