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I see that somebody quoted my recent post on the Kobo Facebook page, where others have recounted similar stories. The more I thought about it the more ticked off I was that they'd send me a reader with somebody else's account information on it (even if it was just an e-mail address and a couple of purchased books). I mean, if they can't be bothered to reset it -- which takes all of 15 seconds -- why on earth would anybody imagine that it had passed any testing as "refurbished"?
I called the manager of the store where the exchange took place. He said that when they get a return it goes straight back to the mother ship. At the same time, it's clear that they're doing the exchanges from a specific supply, since the one they gave me could not have passed muster as new. Anyhow, they're going to give me a genuinely new one.
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