Quote:
Originally Posted by Logseman
I've read similar impressions of poor customer support by iRex. Could you mention some examples? It's just curiosity from my side, but hopefully somebody else will learn about it.
|
There are three very definite problems:
1: Promises not kept: such as the claim in advertising that the battery on the RS1000 would last for weeks, when in fact it lasts for about 8 hours at best. Likewise, promises that various product or firmware releases were due at certain dates, only for there to be silence when the promised date arrived, and the product when it came out months later lacked promised features.
2: Purchasing difficulties: many people have tried in vain to buy an iRex device, and been left confused about whether or not their order was actually received, and been even more confused to be told their order was either cancelled or delayed for several months.
3: Pricing: in the case of the 800, the price difference is so much higher in Europe than in the US, while at the same time the functionality is lower. This turns off most potential customers in Europe. Now that we are talking about price, the 1000 is extremely expensive, and so only will appeal to those who are desperate for a large screen device. This means that market penetration will always be tiny. You either need to have a massively better product, or a massively compelling price. I am not sure iRex got the balance between the two right.