Hi guys!
Firstly I appologise in advance if there is already a topic on this, I could only find topics on your regular "frozen" and not what my Kobo is doing.
Basically I took it out to read on my walk to the station this morning and when I turned it on this is what happened:
http://twitpic.com/1vd5yl
When I turn it on I can see it trying to update the eink but it doesn't work. Then after the time it usually takes for the Kobo to start up I can hit the middle key to select my book and see as it tries to load that. I know the batteries not dead because it seems to be computing fine, it's just the screen that's f'ed and it doesn't change when it's plugged in. I've tried to turn it on again a few times throughout the day in the hope that it just needed some downtime and would fix itself, but no such luck.
I showed the people at Borders on my way home from work and they said it looked like a firmware issue and to call to support line. I just tried to call and they said the line shut at 4pm, which is a ridiculously early time to close a support line!
Since it's apparently an issue that they can talk me through fixing over the phone anyway I was hoping someone here might be able to help me out. I'm working tomorrow morning then going to the movies with my partner and I don't want to spend all weekend without my Kobo. I was just starting to get into The Girl with the Dragon Tattoo and everything. Sadface.