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I just want to share my Kobo Support experience. My Reader would not retain the date & time after being turned off or charged. So I contacted Kobo Support by email. They acknowledged the problem and said I should return it. This was on Friday. Monday I received from Purolator an empty box with all the packing, tape, labels necessary to send it back. Monday P.M. I dropped it off at Purolator. They said it would be delivered on Tuesday. Today is Wednesday. Purolator was just here and I have my NEW reader in hand!
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