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I love books. I have been known to caress books so I thought I wouldn't adapt to ereader format but I loved it first go. So, I am happy with the appearance of the text.
Although the forums like this one have helped me work out kinks I am not trusting the device to not stop (battery dead) when I am reading in bed and too tired to get up and boot my computer.
My biggest complaint however, is customer service. I have never experienced so much BS. Questions when they are finally replied to days later have nothing to do with my query but sound like canned sound bites.
They have also tried the old "it must be something YOU are doing wrong" bit on me several times.
They are inept, short staffed and even poor spellers. Almost each response I got used "your" instead of "you're" (I know small stuff) but after all the BS of them not stepping up to at least say they are working on it I have the dilemma of wanting to not support them by owning their product but also liking the reading experience when it does decide to work.
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