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Yup, that's the version I have. Do you happen to know if it's any different than what you had before?
As for Kobo tech support, I thought they responded in a reasonable time frame, directly addressed my issue, and provided an acceptable resolution.
I suspect a number of folks who have had problems have not installed the Kobo desktop app; registered at Kobo; obtained books from Kobo; installed the ADE app for adding non-Kobo files such as Overdrive library titles; and have instead dragged and dropped files onto the Kobo (and later deleted files) using Windows Explorer to directly manipulate the files on the reader. In this process, things have gone bump in the night which would not using Kobo's tools. So -- ok, fault the over-eager customer -- but Kobo's challenge is to acknowledge this is the reality of consumer behaviour and figure out customer friendly and business efficient ways to minimize the fall-out. One solution: a button to press which reformats the user space on the device with all the original files as shipped.
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