[eLiNK]

Thank you, Gertjan, for the feedback.

Obviously, the IREX management may position their products as they wish.
Still, I would argue they have not made a diligent market research.

First off, an ability to comfortably read ebooks is not a basis for differentiation between, let's call it, consumer and business models.
Look at your competition. Sony, Pocketbook, Lbook, and Onyx (to name a few) has done a much better job, as far as reading experience is concerned.

Business features could be an ability to share your documents, to synchronize your notes with your colleagues, etc.

You equipped the DR800 with the Wacom interface and charged a premium for it, but were/are practically saying that your customers had no right to expect a proper use in the DR800.

The size of the DR800 is predestined to be used for reading pdfs. And the pdf is among the officially supported formats.
If the device is not able to accommodate comfortable reading of pdfs because of the management's decision, the additional 2" that the DR800 provides are practically useless. Epubs can be comfortably read on every 6" device.

The DR800 is priced at a premium compared to the competition, which would be justified only if you would have given proper software support.

Please reconsider your decision.